Posts Tagged ‘bank’

Automated calls from Commonwealth Bank?

I received a call from a blocked phone number just a few minutes ago. The automated voice told me that it was from the Commonwealth Bank fraud department.

The voice on the phone mentioned my name on several occasions and asked me confirm if I was me by pressing 1. I did that and the voice progressed to asking me to confirm my birth month and year. I hung up at this point.

If the call was legit, surely in the current climate of banking scams the Commonwealth Bank wouldn’t have a robotic voice askingyou to confirm personal details? That would be totally moronic in my opinion.

Should my scam senses be correct however, be aware that this may happen to you!

UPDATE: It seems that the Commonwealth use this automated message. However, there was nothing on file and my daily limit wasn’t reduced which is normal practice. I told them that scammers would be onto their practice of automated calls to get personal info. Dumb arse bankers!!

FURTHER UPDATE: Received a call from a real live person at the Commonwealth .  It appears that I’ve had lots of online transactions on my Credit Card in the past 24 hours.  Having been paid yesterday means that I had a few bills to pay and also a couple of iTunes apps   I told her that the automated system doesn’t work for me as I will never give my personal details to it and I believe that those who try to scam bank customers would have a field day with this.  Why make it easy for these people to get their customers’ personal details.  Which bank??